FREQUENTLY ASKED QUESTIONS (FAQS)
Q. HOW DO I CHECK THE CURRENT STATUS OF MY ORDERS?
Even though we try to ship your order the same day of order because we're super excited about it, sometimes your order may take 48hrs time to process. As soon as your order has been dispatched from our warehouse, you will get a confirmation message including your tracking information.
Q. WHAT IS THE ESTIMATED DELIVERY TIME?
We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Usually it takes 4-10 business days. Estimated Delivery time also depends on the destination to which you want the order shipped.
Q. HOW DOES THE DELIVERY PROCESS WORK?
All deliveries are scheduled through reputed couriers. We ping you when we ship your consignment and will provide you with a Tracking number. This is the part where you get excited and we keep our fingers crossed that you're home when they come and call before they do !
Q. I NEED IT FAST !
Exceptions are made all the time. Just contact us if you've forgotten your wife's birthday and we'll make it quicker, if possible.
Q. DO YOU SHIP INTERNATIONALLY?
Not yet ! But exceptions can always be made. Please do contact us and we'll see what we can do.
Q. I'VE CHANGED MY MIND. HOW DO I RETURN AN ITEM FROM MY ORDER?
Oh no! Please tell us what is wrong as we want you to be absolutely in love with your order. Raise a return on WhatsApp at +9170887 00027 and we'll do our best to make it as smooth as butter for you.
Q. I RECEIVED A DAMAGED ITEM. WHAT NOW?
Same as above, buddy !
Q. HOW DO I PAY FOR A MADSBOX PURCHASE?
Mads Box offers you multiple payment methods. Whatever your online mode of payment, you can be rest assured that Madsbox's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Gift Cards, Cash on Delivery and other Wallets to make your purchase. Madsbox also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.
Q. ARE THERE ANY HIDDEN CHARGES (OCTROI OR SALES TAX) WHEN I MAKE A PURCHASE ON MadsBox?
There are NO hidden charges when you make a purchase on Madsbox. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the shipping policy. A flat rate Rs 100 of is charged in case the total amount is under Rs 300; else shipping is free above Rs 300. COD is Rs.50 chargeable.
Q. WHAT IS CASH ON DELIVERY?
If you are not comfortable making an online payment on madsbox.in, you can opt for the Cash on Delivery (C-O-D) payment method instead. It is available for most pincodes. With COD you can pay in cash as and when the order arrives at your destination.
Q. HOW DO I PAY USING A CREDIT/DEBIT CARD?
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Q. IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON MADSBOX?
Your online transaction on MadsBox is secure with the highest levels of transaction security currently available on the Internet. Madsbox uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on madsbox are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Q. WHAT STEPS DOES MADSBOX TAKE TO PREVENT CARD FRAUD?
MadsBox realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Q. WHAT IS A 3D SECURE PASSWORD?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA and Mastercard Secure Code services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
Q. DO YOU LOVE ME?
Yes, We LOVE you !